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Customer Service with English and SAP

Hays Poland Data i godzina dodania: 2022-08-01 11:39:44
  • Kraj: Inny

Zatrudniamy osoby na stanowisko: Customer Service with English and SAP.

THE ROLE

As a Customer Service Specialist your main role will be to enhance our customer experiences.
You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.


 KEY RESPONSIBILITIES:

• Timely gather all relevant info to accurately respond to all customer queries related to: - product availability, stock levels, pricing lists, lead times, minimum order quantity and/or value.
• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
• Close cooperation with sale, logistics and production departments.
• Build professional relationship with the counterparts and related functions.
• Interpret customer requirements, match products to customer specifications, ensure quote is technically compatible by communicating with other departments and staff to determine and clarify project requirements. Use technical knowledge to prepare offer.
• Actively taking part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog.
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximise revenue.


 SKILLS AND EXPERIENCE:

• Demonstrated success in a customer service role – minimum 1 year of experience.
• Experience with SAP system SD or MM (minimum 2 years of experience).
• Very good, practical knowledge of English language (minimum B2+).
• Experience with Microsoft Office and strong orientation to problem solving and analysis.
• Ability to build long-term relationships with customers by establishing trust and credibility.
• Excellent time management and organisational skills.
• Strong Teamwork and collaboration skills – working with internal and cross functional teams.
• Ability to prioritise tasks and complete them in a high-pressure environment.


WHY TO JOIN OUR TEAM:

• Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company
• Opportunity to represent the company with key customers and actively build exceptional customer experience • Work in multitasking team which performs different type of activities and provides full service for the Client;
• Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis;
• Dedicated onboarding program, training plan and all support needed in initial period; • Subsidy to holidays.


We invite you to send your CV. We kindly inform you that we will contact only selected candidates. Skontaktujemy się z wybranymi osobami.
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych
Liczba odsłon: 29
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Hays Poland

  • W systemie od 27-03-2015